- Holiday Schedule
- Shipping
- Returns
- Lost or Damaged Packages
- Order Questions
We are very family orientated and, as such, we enjoy spending time with family and friends during the holiday's. So, we close for holiday's to allow ourselves as well as our staff to take some time to relax and enjoy being with family. Please review our current years Holiday Schedule for closures as they will affect when orders are shipped. All orders placed during the holiday's will be shipped within two business days once we reopen for regular business activities.
| Holiday | Closure Date(s) |
| Easter: | Good Friday: April 18, 2025 |
| Memorial Day: | Monday: May26, 2025 |
| Independence Day: | Friday: July 4,2025 |
| Labor Day: | Monday: September 1, 2025 |
| Thanksgiving: | Thursday: November 27, 2025 |
| Christmas & New Year: | Thursday: December 25, 2025 through Sunday: January 4,2026 |
| New Year's Day: | Thursday: January 1, 2026 |
Please check the information below for office hours as well as how and when we process and ship orders. If you do not find the answer to your question here, please visit our "Ask" page and fill out the appropriate form to send us your question.
Office Hours
Office Hours:
Monday thru Thursday: 9:00am - 4:00pm CST.
We are closed: Friday, Saturday and Sunday
Order Online: 24 hours a day, 7 days a week.
When We Ship
In-Stock orders received before 11:00am CST: we strive to ship the same day. Although this is not guaranteed.
In-stock orders received after 11:00am CST: are normally shipped the following business day (which does not include Friday, Saturday or Sunday). Although this is not guaranteed.
Unforseen circumstances may cause additional delays to process and ship orders.
How We Ship
Within the USA:
- USPS First Class Mail: 7 to 10 days or more for delivery. Delivery times not guaranteed by USPS.
- USPS Priority Mail: 2 to 3 days or more for delivery. Delivery times not guaranteed by USPS.
- USPS Priority Mail Express: 1 to 2 days or more for delivery. Delivery times "guaranteed" by USPS.
International Shipping:
- USPS First Class International: Can take up to 3 months for delivery or longer.
- USPS Priority Mail International: 2 to 3 weeks or more for delivery.
- USPS Priority Mail Express International: 1 to 2 weeks or more for delivery.
- DHL: 1 week or more for delivery.
You may return most new, unopened items within 30 days of delivery for a refund of the purchase price less a 15% restocking fee and any applicable shipping charges. The return item(s) must be in its original condition (unopened and unused) and accompanied by a copy of the original order form/ packing list.
For health and safety reasons, we are unable to accept returns of personal care items such as lotions or creams.
No returns or refunds on unsealed (ie: opened) items, creams and books. No exceptions!
If you need to return an item, please contact us with your order number and details about the product you'd like to return. We will respond quickly with a Return Authorization (RA) number and instructions for how to return the items. Returned items without a RA number will not be processed.
Items can be returned via any carrier you chosse. We recommend you send the items insured, signature required.
Please mail to:
WAM Essentials, Inc, 320 Grant Ave, Strawn, TX 76475
In the event that you receive your package and it is missing an item or includes an incorrect item, we must be contacted within three (3) business days of receipt of the package for resolution. No refund/ return can be issued if more than three (3) business days pass without an attempt to contact us.
Please visit our "Ask" page to send us a note.
We realize that questions may arise after you have placed an order with us. If you don't see an answer to your question on this page, please visit our "Ask" page so that you can pick the right person to ask your question to. We will respond as quickly as possible.