Secure Order Processing
Shop with Peace of Mind
You can shop at www.DrWongsEssentials.com with confidence. We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.
The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. See an online payments diagram to see how it works.
The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry Data Security Standard (PCI DSS).
www.DrWongsEssentials.com is registered with the Authorize.Net Verified Merchant Seal program.
Payment Methods we AcceptWe accept Visa, Master Card, Discover and American Express as well as Money Orders/Cashiers Checks (please note that orders placed online with money order/cashier check/personal check as the payment option will not ship until after the payment method is received and funded ..... see NOTE below for more details)
NOTE: If you need to send a money order or cashier's check please contact us directly to ensure all items are in stock and available to ship and to determine shipping charges prior to sending payment. All check/money order/casher check orders will be held for 7 to 14 business days. International money orders/cashier's checks may be held for up to 30 business days before the order is shipped.
Changing or Adding-On to Existing Orders
Once an order has been processed, it is our policy, that it cannot be changed. If an employee makes special arrangements to change an order after it has been processed, additional shipping or handling charges may be applied to the orders total cost. If for any reason a customer chooses to cancel an order after it has been processed but before it has shipped, a $10.00 administrative fee will be deducted from the refunded amount.
Once an order has shipped it cannot be cancelled or changed. If the customer determines they no longer wish to receive the item, they would need to refuse shipment upon delivery or ship back at their own expense. Additional shipping/handling charges may apply to orders refused upon delivery and will be deducted before any refunds are issued. Please see our refund policy for additional information.
- Internet Store: Shop On-line at www.DrWongsEssentials.com
- Telephone: Our customer service reps can be reached by dialing 1.254.672.5555 or toll free 1.866.268.3216.
- Fax: Fax your order to our offices at 1.254.672.5585.
- Mail: Please make your cashiers check or money order payable to WAM Essentials, Inc. To help expedite the fulfillment process, please include a telephone number in case we need to reach you prior to filling your order. Payments should be mailed along with a list of the products you wish to order to:
320 Grant Ave
Strawn, TX 76475